Silhouette America Update issues -UPDATED 6/16 09:50pm EST

Due to the push to upgrade to the latest version from Silhouette America, a lot of users are currently having issues after an update to their Silhouette studio. note: The latest version can be found here

For more information as to why this is happening and how to fix it, here is the FAQ article from the Silhouette page. I am copying and pasting the cause below.

Cause
The following concerns may cause this concern on a Mac computer:

1. The Operating System version is lower than the minimum required supported OS version
2. The Mac has a PowerPC processor (rather than an Intel® processor)
3. There is a corrupt font causing the program to crash as fonts are loaded during the start-up process
4. There is a library corruption

The following concerns may cause this concern on a PC computer:

1. The graphics card driver on the computer is not capable of running the Silhouette Studio® software program (even if the computer is newer)
2. The graphics card acceleration level is set too high (XP only)
3. There is a library corruption

After doing some research, several people have found that by updating their graphics cards to the latest version has resolved the crashing. For instructions to upgrade your graphics card, please visit the FAQ page here.

UPDATE 12:51 PM EST:

After looking through the Silhouette Cameo creation facebook page, I have come across a post from Kay Hall of the blog https://cleversomeday.wordpress.com/

• V6.6.632 will not work with Win XP
• The latest MAC version has been mislabeled as V3.3.631 and it will incorrectly report there is a new version available.
• Silhouette America will be patching  V2 to be called  the "Heritage version" for those who want to continue using it.

UPDATE 09:50PM EST:

A new version (v3.3.638) has been released and several users with issues installing are now able to successfully get the application to install and launch. No release notes are available yet for this version, but it might have fixed issues with Windows Installations.

If all else fails and you are not able to get the program to open on your computer, download the legacy versions until Silhouette America is able to address the issue with their latest version released on June 12, 2015 (V3.3.632). Remember to also reach out to Silhouette support so they understand who is having issues so that they can hopefully come out with a faster fix for everyone!

Before you update!

1. Take note of the version you have currently installed on your machine so that you can download the same one from the legacy version page. You can do this by going to Help->About Silhouette Studio (screenshots below)

2. Make sure you have a copy of your library! To do this, go to File ->Library->Export

This will help in case you have to uninstall silhouette studio. It will preserve any files you have saved to your library since you have started to use the software and you will not have to recover your designs from the store. Note: this does not save any files that are on your hard drive. 

To re-import your library, go to the same menu and "Import Library" instead. You will be asked for your online store info so that it can let you open the files you have bought from the store.

3. Save or look for your Designer edition code! To do this, log into the silhouette store and click on "My account" on the top right. You code will be found in the My Account page on the bottom.